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Ootto support

Email us at hello@ootto.ai from the address on your account. Tell us your Instagram handle and what you were doing, and we will reply as fast as we can.

Connect Ootto to your assistant

The address is https://mcp.ootto.ai/mcp. Sign in with your Ootto account when your assistant asks; there is no key to copy.

  • Claude: Settings, then Connectors, then Add custom connector, with the address below. Step by step
  • ChatGPT: Add Ootto as a custom connector with the address below, then sign in to Ootto when ChatGPT asks.
  • Grok: grok.com/connectors, then New Connector, then Custom, with the address below. Step by step
  • Cursor: Add Ootto to Cursor's mcp.json with the address below. Step by step
  • Claude Code: Run this, then sign in when asked: claude mcp add --transport http ootto https://mcp.ootto.ai/mcp

Common questions

Connecting sends me to set up my brand first
Ootto works from your brand, so it asks for it once. Type your website or Instagram handle, confirm what Ootto read, and the connection finishes by itself back in your assistant.
Instagram asks me to log in on my phone
Connecting opens Instagram's own sign-in on the web, which needs your Instagram password even if you are logged in to the app. If you do not know it, reset it first, or connect from a computer.
It says “We didn't hear back from Instagram”
The Instagram sign-in was not finished. Press Connect again, or choose “Skip for now” and carry on with your website or handle; you can connect Instagram any time from Accounts.
Will Ootto post anything on its own?
No. A reel or carousel lands in your Ootto library. It is scheduled or posted to Instagram only after you approve it.
My reel is taking a while
A new reel takes several minutes to make. Ask your assistant to check on it; it shows the finished reel when it is ready. You can also watch it in your Ootto app.
How do I disconnect?
Remove Ootto from your assistant's connector settings. In Ootto, open Accounts and disconnect Instagram. Either one stops Ootto from acting for you.

Billing, cancelling and refunds

You can cancel at any time from Settings in your Ootto app. You keep access until the end of the period you paid for. How refunds work is in our refund policy.

Your data

What Ootto keeps and why is in our privacy policy. To have your data deleted, email hello@ootto.ai.